AMEDTEC Service
Maintenance contracts, hotline, remote maintenance, repair, STK /MTK
Maintenance contracts, hotline, remote maintenance, repair, STK /MTK Customer service at AMEDTEC is a matter of the heart.
Prevention is better than repair
Checking your hardware and software regularly minimises the risk of technical faults or system incidents. With the AMEDTEC service contract you are on the safe side. If more extensive repair work is required, we will provide you with a replacement device.
Technical problems require fast, uncomplicated solutions
AMEDTEC has set up a service hotline under +49 (0)3771 59 82 7-50 for precisely this reason. You can reach the AMEDTEC support staff on Mondays to Fridays from 7 am to 5 pm. Smaller problems can be resolved directly over the phone. For more complex problems, our support staff will be able to help you by accessing your system remotely using the TeamViewer application. Our technicians will come out to you promptly upon request.
Prevention is better than repair
Checking your hardware and software regularly minimises the risk of technical faults or system incidents. With the AMEDTEC service contract you are on the safe side. If more extensive repair work is required, we will provide you with a replacement device.
Technical problems require fast, uncomplicated solutions
AMEDTEC has set up a service hotline under +49 (0)3771 59 82 7-50 for precisely this reason. You can reach the AMEDTEC support staff on Mondays to Fridays from 7 am to 5 pm. Smaller problems can be resolved directly over the phone. For more complex problems, our support staff will be able to help you by accessing your system remotely using the TeamViewer application. Our technicians will come out to you promptly upon request.
Safe is Safe
According to regulation for medical device operators for some devices technical inspection test (MTK) are prescribed regularly. For other devices AMEDTEC recommend to perform technical and safety inspections (STK) every two years. AMEDTEC carries out these inspections – our service technicians are authorized in accordance with DIN EN 62353.
Remote support
In many cases, the AMEDTEC support staff will be able to help you by accessing your system remotely.
To make use of this fast and efficient option, please download the "TeamViewer Quick Support" application onto your respective PC. The remote maintenance connection can be established as soon as you provide us - e.g. by telephone - with the individual access credentials provided by the TeamViewer. (An internet connection on the relevant PC is required.)
In many cases, the AMEDTEC support staff will be able to help you by accessing your system remotely.
To make use of this fast and efficient option, please download the "TeamViewer Quick Support" application onto your respective PC. The remote maintenance connection can be established as soon as you provide us - e.g. by telephone - with the individual access credentials provided by the TeamViewer. (An internet connection on the relevant PC is required.)
