Service international

Please contact our office:

AMEDTEC Medizintechnik Aue GmbH

AMEDTEC Medizintechnik Aue GmbH
Schneeberger Str. 5
08280 Aue, Germany

E-mail:

Phone: +49 (0)3771 59 82 7-50
Fax: +49 (0)3771 59 82 7-90

Sales and support office Bad Neustadt a.d.Saale

AMEDTEC Medizintechnik Aue GmbH
Office Bad Neustadt
Gartenstraße 36
97616 Bad Neustadt a.d.Saale, Germany

E-mail:

Phone: +49 (0)9771 63 15 500
Fax: +49 (0)9771 63 15 508

AMEDTEC Service

Maintenance contracts, hotline, remote maintenance, repair, STK /MTK

Prevention is better than repair
Checking your hardware and software regularly minimises the risk of technical faults or system incidents. With the AMEDTEC service contract you are on the safe side. If more extensive repair work is required, we will provide you with a replacement device.

Technical problems require fast, uncomplicated solutions
AMEDTEC has set up a service hotline under +49 (0)3771 59 82 7-50 for precisely this reason. You can reach the AMEDTEC support staff on Mondays to Fridays from 7 am to 5 pm. Smaller problems can be resolved directly over the phone. For more complex problems, our support staff will be able to help you by accessing your system remotely using the TeamViewer application. Our technicians will come out to you promptly upon request.

Safe is Safe
According to regulation for medical device operators for some devices technical inspection test (MTK) are prescribed regularly. For other devices AMEDTEC recommend to perform technical and safety inspections (STK) every two years. AMEDTEC carries out these inspections – our service technicians are authorized in accordance with DIN EN 62353.

Remote access support

In many cases, the AMEDTEC support staff will be able to help you by accessing your system remotely.

To make use of this fast and efficient option, please download the TeamViewer application onto your respective PC. The remote maintenance connection can be established as soon as you have provided us - for example. by telephone - with the individual access data provided by TeamViewer. (An Internet connection on the relevant PC is required.)